We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
Collection of Personal Information
We collect information to provide better services to all of our users, for your convenience and the most useful of services. We collect information in the following ways:
• Information you give us
We services require you to sign up for our account. For convenience to all Users, you have to provide necessary personal information to us, such as name, address, postcode, email address or telephone number.
In case you register the account or redeems rewards, you shall inform additional information to us, such as gender, age, preferences, favorites, interests or address for delivery.
• Device information
We collect device specific information, such as your hardware model, operation system version and mobile network information including telephone number.
• Log information
When you use our services, we will automatically collect and store certain information such as your search queries and details of how you used our services.
• Location information
We may collect and process information about your actual location by various technologies to determine location such as IP address and GPS.
• Local storage
We may collect and store information including your personal information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
• Cookies and Cache File
“Cookies” are small files of data which are sent to your computer to allow us to recognize you as our User when you return to the Website using the same computer and Web browser. The system will send a “Session Cookie” to your computer when you logs in to our account by entering your username and password. These “Cookies” allow us to recognize you if you visit multiple pages in the Website during the same session, so that you are not required to re-enter the username and password multiple times. Once when you logs out or closes Web browser, these Session Cookie will expire and no longer have any effect.
Web browser or mobile applications that you use to connect to the Website or System may keep and store “Cache File” including your personal information. We have no control or access to such “Cache File”.
We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.
If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.
Use and Disclosure of Personal Information
The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:
To process orders you submit through the Platform, whether the products are sold by us or a third party seller. Payments that you make through the Platform for products, whether sold by us or a third party seller, will be processed by our agent;
To deliver the products you have purchased through the Platform, whether sold by us or a third party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier), whether the product is sold through the Platform by us or a third party seller;
To update you on the delivery of the products, whether sold through the Platform by us or a third party seller, and for customer support purposes;
To compare information, and verify with third parties in order to ensure that the information is accurate. Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Platform; improve the layout and/or content of the pages of the Platform and customize them for users; identify visitors on the Platform; carry out research on our users’ demographics and behavior; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes.
When you register an account with us or otherwise provide us with your personal information through the Platform, we will also use your personal information to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
In exceptional circumstances we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.
We may share your personal information with third parties and our affiliates for the abovementioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by us. In sharing your personal information with them, we endeavor to ensure that the third parties and our affiliates keep your personal information secure from unauthorized access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.
We do not engage into the business of selling customers’ personal information to third parties.
Platform contains Ads and links to other website and that the privacy practices of other sites may differ from those of us. You have to reviews privacy policies of such other websites linked from this Website, we cannot certify content of procedure announced by such other website and shall hold no responsibility if those websites do not comply with the privacy policies announced by them.
Withdrawal of Consent
You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below. Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. We reserve the rights and remedies are expressly reserved in such event.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on our Platform. If you do not have an account with us, you can do so by contacting us at our e-mail address below. We may ask you to verify your identity before we can provide on your request.
We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the above stated purposes.
We may reject your request that are unreasonably repetitive or require disproportionate technical effort, such as developing a new system or fundamentally changing an existing practice, risk the privacy of others, or would be extremely impractical as well as instance, requests concerning information residing on backup systems.
We will provide you access and update/change your personal information for free except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Therefore, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Once your account is closed, we will continue to retain your account information in our database, as may be required by laws. This is necessary in order to deter fraud, by ensuring that persons who try to commit account and opening a new account after the old account is closed, personal information will not be used by us for any further purposes, not sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by laws.
Accessing Your Personal Information
If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by us within the past year, please contact us at our e-mail address below. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.
Security of Your Personal Information
We ensure that all information collected will be safely and securely stored. We protect your personal information by:
• Restricting access to personal information
• Maintaining technology products to prevent un-authorized computer access
• Securely destroying your personal information when it is no longer needed for any legal or business purpose
If you believe that your privacy has been breached by us, please contact us at our e-mail address below.
Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to us. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using a shared computer.
We do not sell products for purchase by children. If you are under 20 years old, you may use our website only with the involvement of a parent or guardian.
Collection of Computer Data
When you visit us, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
• Your computer's IP address
• Browser type
• Webpage you were visiting before you came to our Platform
• The pages within the Platform which you visit
• The time spent on those pages, items and information searched for on the Platform, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve the Platform and the services and products we provide.
YOU ACKNOWLEDGE AND AGREE THAT WE HAVE THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF WE HAVE REASONABLE TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST US FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.
Contacting Thailand Mall
If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us (and our Data Protection Officer) at [email protected]